SmartScale Global connects you with skilled professionals across a wide range of industries. Below are some of the most common sectors and functions we support. However, we recognise that your business will have unique needs. With our bespoke approach, we can tailor every team to your requirements, in the locations that make the most sense for your business.
Industries & Roles
Specialised offshore talent for every function that matters to your business
Technology & Digital
From developers to cybersecurity experts, we build digital-first teams that keep your business moving. Whether you need hands-on IT support or advanced analytics, we match you with the right people, in the right place, to deliver results.
Functions
- Software Development
- QA & Testing
- IT Support
- Data & Analytics
- Cybersecurity
Example Roles:
- Software Engineers (Full Stack, Frontend, Backend)
- QA Analysts
- IT Support Specialists (L1/L2)
- Data Engineers
- Cybersecurity Analysts
Financial Services & Fintech
Scale your operations with finance and fintech expertise. From compliance to customer support, we provide specialists who help you maintain accuracy, efficiency, and regulatory confidence.
Functions:
- Back-Office Operations
- Finance & Accounting
- Risk & Compliance
- Customer Service
Example Roles:
- KYC/AML Analysts
- Compliance Officers
- Reconciliation Specialists
- Accounts Payable/Receivable Clerks
- Financial Analysts
- Banking Customer Service Representatives
Retail & E-commerce
Deliver seamless customer journeys and safeguard operations with e-commerce specialists. From order management to fraud prevention, our teams help retailers scale with confidence.
Functions:
- Customer Support (Voice, Chat, Email)
- Order Management
- Fraud & Risk Review
- Catalog & Content Management
Example Roles:
- Customer Service Agents
- Order Processing Specialists
- Fraud Analysts
- E-commerce Content Specialists
Legal & Professional Services
Support legal teams with reliable offshore staff for research, review, and compliance-heavy functions.
Functions:
- Document Review
- E-discovery Support
- Billing & Compliance
Example Roles:
- Document Review Analysts
- Legal Research Assistants
- Billing Coordinators
Healthcare & Life Sciences
We support healthcare providers and life sciences organisations with skilled professionals who ensure accuracy, compliance, and outstanding patient experiences.
Functions:
- Revenue Cycle Management
- Medical Billing & Coding
- Patient Support
- Clinical Data Management
Example Roles:
- Medical Coders
- Billing Specialists
- Patient Access Coordinators
- Claims Processors
- Clinical Data Abstractors
Logistics & Supply Chain
Stay in control of complex operations with offshore support for logistics and supply chain. We provide specialists who manage processes, documentation, and workforce needs with accuracy and speed.
Functions:
- Back-Office Logistics Support
- Tracking & Exception Management
- Customs Documentation
- Volume Hiring (Drivers/Warehouse)
Example Roles:
- Logistics Coordinators
- Supply Chain Analysts
- Customs Documentation Clerks
- Workforce Planners
Creative & Marketing
Build brand impact with creative and marketing professionals who combine technical skills with creative flair.
Functions:
- Design & Content Production
- Digital Marketing Ops
- Campaign QA
Example Roles:
- Graphic Designers
- Motion Graphics Artists
- Content Writers
- Marketing Operations Specialists
Telecommunications
From customer care to billing support, we provide telecom providers with reliable offshore teams that keep services running smoothly.
Functions:
- Customer Support
- Technical Support (L1/L2)
- Billing & Provisioning
Example Roles:
- Contact Centre Agents
- Technical Support Specialists
- Billing Operations Analysts
Energy & Utilities
Ensure customers receive fast, accurate support with offshore teams for the energy and utilities sector. From billing to field service coordination, our teams handle critical functions with care.
Functions:
- Customer Service
- Billing & Metering
- Field Service Coordination
Roles:
- Customer Service Advisors
- Billing Specialists
- Scheduling Coordinators
These examples show what’s possible, but your requirements set the direction. We source the talent you need, in the location that makes sense, ensuring skills and structures that deliver measurable performance and long-term value.
Let’s discuss your goals and build the offshore team that’s right for you.